Delivery

DELIVERY

We know you want to get your item(s) ASAP which is why we send all our UK orders via a FREE Royal Mail next day delivery service after fulfilment.

PLEASE NOTE: We aim to dispatch orders within 5-7 days. However, delays may occur during busy periods. We ensure all orders are sent out via a trackable service and require a signature upon delivery. You will receive a confirmation email once your order has been sent, which will include your courier details and your tracking number.

All orders are fully compensated and insured with the courier.

Delivery updates with tracking information will be sent via email so you are kept informed on your order regularly.

Velatro will not be responsible for parcels that go missing due to incorrect shipping address given.

Delays can occur during busy periods, we will make sure you are updated from the moment you place an order.

INTERNATIONAL POSTAGE

International delivery times may vary from 3-5 days after an order is sent. We will make sure your order is sent via an express delivery service so you're not kept waiting.

International buyers may receive a customs charge. Velatro is not responsible for this charge and it must be paid by the customer. 

If you require further assistance please contact support@velatro.com