FAQs

Is your stock authentic?

100% authentic! All items sold by Velatro are always authentic and brand new.

When Can I Expect My Order?

We know you want to get your item(s) ASAP which is why we send all our UK orders via a FREE next day delivery service after fulfilment.

PLEASE NOTE: We aim to dispatch orders within 5-7 days. However, delays may occur during busy periods. We ensure all orders are sent out via a trackable service and require a signature upon delivery. You will receive a confirmation email once your order has been sent, which will include your courier details and your tracking number.

Can I Return Or Exchange My Item?

As a small start-up business going through the COVID-19 pandemic, we are unable to accept returns or exchanges for customers safety. Please carefully consider the sizing of a specific item before purchasing to ensure satisfaction.